Voice & Telecommunications
Clark-Ritchotte Communications partners with the best VOIP Providers and Equipment manufacturers to provide exceptional Unified Communications Experience using 3CX.
On average we save businesses up to 80% less than their current business phone provider and provide a better calling experience.
96% of customers hang up if they aren’t engaged on the phone.
Failing to answer in time may lose you, customers.
Recent Statistics on Calling Experiences
People Calling Businesses
Last year, 45% of consumers initiated a purchase over the phone (via KissMetrics).
On-hold messages keep callers on the line
Sixty percent of callers left on hold in silence hang up. (AT&T Study)
Callers want to talk to real people
Sixty-seven percent of customers have hung up out of frustration of not being able to talk to a real person (HelpScout).
Strategies for improving the customer calling experience
Providing on-hold music or messaging to increase caller retentionÂ
Delivering scripts that cross-sell products and motivate callers to actÂ
Delivering messaging that builds brand awarenessÂ
Working with voice talent that matches the brand and accurately speaks to the target audienceÂ
Utilizing a VoIP phone solution that allows communication with callers from outside of the officeÂ
Providing auto-attendants and IVRs that quickly route callers to decrease customer on-hold wait timesÂ
Extremely
Affordable Unified Communications
Are you looking to replace your current Business Voice solution and provide a better calling experience for your customers and employees?Â
As a 3CX Partner, we offer Orlando small businesses and any companies in the US a hosted unified communications solution that offers complete Unified Communications, out of the box including Calling, SMS, and Social Media Messaging all in one place.
Suitable for any business or industry, 3CX can accommodate your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.
Most Customers save up to 80% savings from their current providers like Spectrum and Ideacom monthly and provide a better calling experience on day one.
Give your customers a great multi-channel experience. We offer 30 Day trials on our 3CX Solutions, you just need to pay for the calls you make. If you're already techy you can start your 30-day trial below.Â
(Use any VOIP Service with the Trial, or try out Telnyx and Receive a 20 Dollar Credit by using MATTHEW-NAF1 as your promo code when signing up)
Save on Costs, Not on Features
Slash your Phone Bill and Communications Costs
Reduce your Phone Bill by 80%
Remote workers or employees on the go can make telephone calls free of charge with the 3CX softphone and mobile application.
Always Available
Never Miss a call beause your out of the office. With a business VoIP app for Android or iOS, you can literally take your office extension with you anywhere
Audio/Video Conferencing
3CX’s WebRTC-based web conferencing feature is an easy-to-use solution that is included in all editions of 3CX for free for up to 250 participants.
Your Cloud/Our Cloud
CRC hosts all managed 3CX systems in DigitalOcean with your Choice of Region. We also support Google, Amazon, or your own OpenStack Cloud.
Easy Management
3CX’s Unified Communications solution sets itself apart with its easy management.3CX offers a clean and easy to use interface and Android and iOS apps.
UC Intergrations
User Presence, Web Site Chat, Click2Call, Business SMS, Social Media Messaging, Video Conferencing, and CRM Integration.
Features
Provide a Unified Customer and Employee Experience
Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote business meetings via web conferencing without requiring apps? Service customer requests via website live chat? With 3CX PBX they can do this and much more. The freedom of choice doesn’t end there, with 3CX you can choose to deploy on-premise on Windows or Linux, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free PBX that requires minimum management.
CRM Intergration
Integrate your CRM or helpdesk system with 3CX.Â
Live Chat with Talk/Video
With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time.Â
Call Queues and Groups
Don’t miss that call, call queues to individuals or groups. Guarantee no calls are missed.
Sync with Office 365
Does your company use Microsoft 365? Easily connect 3CX to Microsoft 365 and get the best of both worlds!Â
Multi-Channel Communications Unified
Ask your infrastructure specialist today!
SMS Gateway Messaging Intergration*
Facebook Messaging Intergration~
Live Chat WordPress Integration
*Requires a compatible SMS provider Telenyx or Flowroute.
~ Require business to be verified through the Facebook Busines center and approval of app API completed.
Explore our Voice Talent List
Spacely Space Sprockets, Inc OGM
Spacely Space Sprockets, Inc OGM
Spacely Space Sprockets, Inc OGM
Spacely Space Sprockets, Inc OGM
Spacely Space Sprockets, Inc OGM
Spacely Space Sprockets, Inc OGM
Spacely Space Sprockets, Inc OGM
Spacely Space Sprockets, Inc OGM
PBX Pricing
Standard
Starting at 16 Simultaneous Calls- Unlimited Extensions
- iOS & Android apps
- Choose own SIP Trunk
- Auto Attendant / Digital Receptionist
- Live Chat
- Receive Voicemail via Email
- Intercom / Paging / PA Announcements
- Â Call Parking / Pickup
- Busy Lamp Field (BLF)
- Real Time System Status
- Inbuilt SBC to deploy offsite phones
- Voicemail
- Ring Extension & Mobile Simultaneously
- Easily provision & manage IP phones network wide / in the cloud and Plug & Play Phone Provisioning
- Web Conferencing – 25 Participants
PRO
Starting at 4 Simultaneous Calls- Everything Included In standard
- Hosting Included
- Min. Hosted Memory (1GB)
- Voicemail Transcription
- Custom FQDN
- Custom SMTP Server
- Microsoft 365 Integration
- Call Query against DB & CRM
- Hotel PBX compatible with Fidelio Certified, Mitel & more
- Web Conference Dial-In
- Call Queues
- Call Reports
- Call Recording
- SMS Intergration
- CRM Integration
- Chat Reports
- Monitor/Whisper
- Escalate Chat to Call
- Â Call Flow Designer
- Hot Desking
- Scheduled Restore
- Connect Remote Offices (Bridges)
Enterprise
Starting at 4 Simultaneous Calls- Everything included in Standard/Pro
- Call Recording Restrictions (Start/Stop)
- Skill-based Routing
- Customize IP Phone Logo
- Inbuilt Failover
- Standby License
Telecom Pricing
Elastic SIP Trunking
Origination- Crystal clear calls
- Calling without limits
- Private network
- Deep number coverage
- Global scalability
- Real-time control
- 99.999% uptime
Elastic SIP Trunking
Termination- Crystal clear calls
- Calling without limits
- Private network
- Deep number coverage
- Global scalability
- Real-time control
- 99.999% uptime
SMS Messaging
Receive SMS's Free- Programmatically send and receive global SMS and MMS.
- Global reach
- Toll-free SMS
- Short code SMS
- MMS
- Alphanumeric sender ID
Phone Number Pricing
|
Numbers Per Month
|
Local Numbers
|
Toll-Free Numbers
|
|
First 50
|
$1.00 |
$1.00
|
| Next 200 | $0.7900 | $0.7900 |
|
Next 750
|
$0.5000
|
$0.5000
|
|
Next 4K
|
$0.3900
|
$0.3900 |
|
5K +
|
$0.2500
|
$0.2500
|
Managed Services/Add-on Pricing
| Service | Price |
| Phone System Management & Support (Includes Initial Configuration) | $250/Yr |
| Basic Support (Only Includes Troubleshooting/OS Support) | $100/Yr |
| Initial Configuration | $150 One-Time |
| Voice Talent Recordings (Contact us for Examples) | $25/Message |
| Voicemail Transcription Service | $30/Year |
FAQ
Can I really save up to 80% on my Telecom bills?
Yes, Most telecom companies and packages, do not offer At cost pricing for Calling, they do extreme markups. Even with the added cost of the 3CX license, you will see the benefit after a month.
It is hard to Transfer to you?
Not at all, We work with your current telecom provider to move you over to Telnyx and will make sure you have a smooth transfer. You will even get a $20 Dollar credit from Telnyx for signing up with us.
What Does the term "Simultaneous Calls" Mean?
Simultaneous Calls means an active call internally in the phone system (Extension to Extension and externally (Extension to PTSN) Also a Bridge call between 3CX systems count as one call per System.
Why does Standard start at 16 simultaneous calls instead of 4?
The standard plan is meant for companies that do not need anything special but has a huge call load.
How long can I trial 3CX for?
We offer 60-day trials of all Licenses, 3CX is currently offering a year trial of standard, but you will be required to start paying for the standard price above.
Do you have Training Available?
Yes, you have access to 3CX’s academy, which offers video and text-based training materials. However, you can let us manage your system for an extra $250 a year which includes Voice Talent recordings, and much more.
Do you offer plans that include more Simultaneous Calls?
Of course! We offer licenses up to 1024 simultaneous calls, you can explore 3CX’s pricing here.
We saw that 3CX is offering a free for a One Year Deal, is this True?
Yes, they do offer this, but if you see based on the price above you would get a better deal with pro/ent in the long run. Think of this as a trial for Standard.
What's Included in Basic Support?
As a 3CX partner, we do offer a basic support plan, that will assist with account lockouts, and issues with connections with Trunks, However, this only covers troubleshooting basic issues, if you are having issues managing the platform you will need to purchase our Full managed service which is $250/yr or take the 3CX training to learn how to manage your system.
What's does the Phone System Management & Support Plan Include?
Most businesses do not have the time or resources to manage Infrastructure. With our managed PBX Plan, we manage all aspects of your system including: Voice Talent OGMs, MOH, Call Recordings, Voicemail Transcription Service, reporting buildout, Setup/Management of Office365, and Facebook Integrations, Assistance in Live chat setup, and Direct support extensions on your system to contact our support team (Requires Ent Plan).
“Clark-Ritchotte Communications changed my entire team’s experience with communications and boosted our productivity”
Having a unified communications solutions for our business has enabled many ways for our customers to contact us in a way they fell comfortable with, which has opened up more sales opportunity for our business.
Kai Jennings, Small Business Owner
Clark-Ritchotte Clientele
Explore our wide range of clientele from different industries including healthcare, hospitality, tourism, residential, non-profit, commercial construction and large enterprises.
Let's Work Together
Feel Clark-Ritchotte Communications would be a great fit to partner with your company? Contact us for a Quote today!